Non-resident Students who have purchased Student’ s Group Medical Insurance,
This is to inform you that in order to simplify the procedure of cheque collection for students (insureds), insurance company provides auto-pay claim service for insureds. In accordance with the notice issued by Student Affairs Office on August 26, 2020(Ref No.: MUST/20/028/SA/N),it is estimated that the automatisation of reimbursement for Student’ s Group Medical Claim will be completed by the 2020/2021 academic year, unless under exceptional circumstances Student Affairs Office shall no longer receives cheque issued by the insurance company.
Students who completed the auto-pay claim procedure for Student’s Group Medical Claim before November 27, 2020 could view the claim progress with ‘AIA Connect’ APP for inquiries regarding the claim progress ( see attachment for more details) after the claim has been made for 2 months:
Result |
Ways for Collection/Inquiry |
Case 1: Claim is approved |
Reimbursement will be deposited into the bank account registered by students through auto-pay |
Case 2: Claim is unapproved |
1. After the claim has been made for 2 months, students could visit the webpage of university > Academic Support > Student Affairs Office > Student Service > Group Insurance > List of Group Insurance Medial Claim*to view the result. 2. Go to the insurance company with a student card for inquires as soon as possible (see attachment for more details) |
To students who haven’t completed the auto-pay claim procedure, you can view the result on the webpage of university after the claim has been made for 2 months. Since the second semester in the 2020/2021 academic year (Jan 13, 2021), the automatisation of reimbursement for Student’ s Group Medical Claim will be duly implemented. Whether the claim is approved or not, please go to the insurance company with a student card for collection as soon as possible. To students in need of making application for auto-pay claim procedure, please fill in the form by December 31, 2020.
(List of Group Insurance Medial Claim*)
Reference:MUST/20/028/SA/N
(Notice:Arrangement for application of Student’ s Group Medical Claim)
Student Affairs Office
December 14,2020
Attachment:Notice