Hotel Visit to Wynn Palace by FHTM students

In November, 2022, around 40 students of BITM 1909 Service Management in Hotel and Tourism Industry (DE3) that led by Dr. Salott Chau visited the Wynn Palace to have on-site operation visit. Under the guidance of the enthusiastic Wynn Palace staff, the students gained an in-depth understanding of Wynn Palace from this visit.

Group photo

The Group Photo

Following a welcoming ceremony, students were separated into two groups to carry out the hotel visit. The journey started from the lobby of the hotel. Visitors can appreciate the magnificent corridors, colorful chandeliers and those rare antiques which demonstrate the unique charm of Wynn Palace. Under the thoughtful explanation of the staff, students visited several restaurants including the Sichuan River Moon, and Wynn Palace, one of the top Asian Cantonese food. What can attract people most? Focusing on the entrance, people can see the beautiful display (which changes every month) in the large exhibition area. In addition, there are combination of colorful flowers and green plants everywhere in the hotel. Antiques such as the gilded Duke Buckler vase placed in the center of the road reflect the hotel's luxurious atmosphere.

Introduction

The Staff from Wynn Palace Introduced Patiently

Then the tour took the elevator to the main part of the hotel - the guest room area. Students entered the lake view suite. After entering into the hotel suite, they can see the comfortable sofa and the complete cabinet. The hotel can provide guests with special customized pillows, towels and massages. The final highlight of the tour is the internal staff areas. There is a Wynn Star display wall, which is used to recognize and reward hotel staff for their outstanding performances. The staff activities section holds different themes each month. Wynn uses different methods such as quality award and short video to recognize and encourage quality staff to maintain their good performance. The staff cafeteria provide staff with comfortable space and different color zone for them to group together more easily, and so reflecting the harmonious corporate atmosphere there. After enjoying the hotel's elaborate tea break in the conference hall, all students actively participated in the Q & A session. The staff also patiently answered the questions about the hotel. Through field observation, the students benefited a lot from a reputable hotel establishment about their operations and successful practice and they can gain a deeper understanding of service management from Wynn Palace.

Contact Us

If you need any further information, please feel free to contact us:
Tel:853-88972381;
  853-88972382
E-mail: 
FHTM_inquiry@must.edu.mo
Address:
Building O, O307, Macau University of Science and Technology, Avenida Wai Long, Taipa, Macau
Fax:853-28825990

Guest House:
Tel: (+853) 88972014
E-mail: guesthouse@must.edu.mo
Address: Building L, Macau University of Science and Technology Avenida Wai Long, Taipa, Macau

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Guesthouse

Guesthouse only offers accommodation to university staff and those who handle university-related matters, cannot be used for personal business. All application must be submitted by the administrative staff. Thanks.

PATA 2017