From March to April 2019, the FHTM students at MUST visited six hotels in Macau which led by the course teacher, Chau Shuk Mun, Salott. The six hotels visited were the Venetian Macao (11/03/2019), the Parisian Macao (11/03/2019), the MGM Cotai Macao (12/03/2019), the Wynn Palace (12/3/2019), the Morpheus (15/3/2019), and the Galaxy (25/04/2019).
Through the six visits, the students gained an in-depth understanding of the different operation departments and processes of each hotel, and also experienced the environment and facilities provided by each hotel. Moreover, it offered a comprehensive understanding of the different hotel service management concept, and the daily operations and welfare provisions for hotel staff. After the visit, the students’ study enthusiasm was enhanced, the understanding of the hotel industry was increased and students may have a better thought about their future career development. Thanks to all six hotels for offering our students this valuable opportunity!
Figure 1: Group pictures
At the Venetian Macao, students visited concierge, reception, CotaiArena, housekeeping and uniform department.
Figure 2: At the CotaiArena, the hotel representative introduced the distribution of the venue and the main types of activities
Figure 3: Hotel room visit
Figure 4: Hotel representative introduced the hotel room
At the MGM Cotai Macao, students first visited the conference hall. In the conference hall, Hotel Staff introduced the history and structure of the hotel. Then they visited the hotel lobby, reception, hotel rooms, etc.
Figure 5: Hotel Staff introduced the history and structure of the hotel
At the Wynn Palace, students first visited the hotel staff dining room and recreation area, then they visited the hotel's standard rooms and luxury suites;
Figure 6: Standard rooms
Figure 7: Luxury suites
At the Morpheus, hotel representative introduced the design concept of the hotel, and then students visited the staff dining room, leisure area, and then the hotel rooms.
Figure 11: The outer appearance of the Morpheus
Figure 12: the hotel room
At the Galaxy, the students first visited the hotel's Grand Resort Deck, including the world’s largest skytop wave pool, the world longest skytop adventure rapids and the first and only waterslide mountain in Macao. Then they visited the VIP suite and the royal suite of the hotel;
Figure 9: The world longest skytop adventure rapids
Figure 10: The first and only waterslide mountain in Macao