Fifth Lecture of “Seminars by Hotel Managers” – Presented by Miss Victoria Li

On November 13th, 2020, Miss Victoria Li, Sales Manager to Senior Sales Manager at Park Hyatt Shenzhen was invited by the Faculty of Hospitality and Tourism Management of Macau University of Science and Technology to hold a seminar entitled “Sales and Responsibilities” in D Hall. This seminar was sponsored by Macao Foundation.

Firstly, Miss Li introduced the three branch structures and functions of the Sales and Marketing Department, namely sales team, marketing and communication, and revenue & reservation. To help students have a deeper understanding of Sales and Marketing, Miss Li then shared her work experiences on how the corporate team, the MICE team and catering & events team offered their hospitality services, and how to better understand customers’ potential needs through communication.

In the end, Miss Li encouraged students not to be limited to mechanical tasks, but to take the initiative to learn, cherish every job opportunity, and strive to learn more knowledge. The lecture not only enabled the students to further understand the segmentation of Sales & Marketing Department, but also gained a better understanding of customer relationship maintenance, which benefited the students a lot.

Dr. Brenda Yang presented souvenir to Ms. Victoria Lee

Ms. Victoria Lee’s group photo with faculty members and students

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